Question 1

Can I adjust the settings of my hearing aids using the app?

Accepted Answer

Yes, the SyncLync app allows you to adjust the settings of your hearing aids, including volume and sound profiles, to suit your preferences.

Question 2

How often should I have my hearing aids serviced?

Accepted Answer

We recommend having your hearing aids serviced at least once a year to ensure optimal performance. Regular maintenance can help extend the lifespan of your devices.

Question 3

What should I do if my hearing aids are not connecting to the app?

Accepted Answer

If your hearing aids are not connecting, ensure Bluetooth is enabled on your device and that your hearing aids are powered on. Restart the app and your device, then try reconnecting. If the issue continues, please contact our support team for help.

Question 4

How do I troubleshoot my hearing aids if I experience issues?

Accepted Answer

For troubleshooting, start by checking the battery charge and ensuring the hearing aids are clean and free from debris. If problems persist, consult the user manual or reach out to our customer support for further assistance.

Question 5

What should I do if I lose or damage my hearing aids?

Accepted Answer

If your hearing aids are lost or damaged, contact our customer support immediately. We can guide you through the process of replacement or repair based on your warranty coverage.

Question 6

How can I download and set up the SyncLync app?

Accepted Answer

You can download the SyncLync app from the App Store or Google Play. Once installed, follow the on-screen instructions to connect your hearing aids and customize your settings.

Question 7

What resources are available for learning how to use my hearing aids?

Accepted Answer

We offer a variety of resources, including user manuals, how-to videos, and FAQs on our website. Additionally, our customer support team is available to answer any specific questions you may have.

Support

Connect with Our Support Team

Frequently asked questions

Stay Connected Enhance Your Experience with the SyncLync App

Contact Us

Helpful Links